
6 Testing & Troubleshooting
6-3
Alternate Comm Receiver
Trouble
This condition is generated when the GPRS/
Ethernet module loses supervision or fails to
initialize a receiver.
• Refer to the TL260/TL260GS/TL265/TL265GS/GS2060/GS2065
Installation Manual for more details.
Alternate Comm Fault This condition is created when the PC9155
loses communication with an Ethernet or
GPRS module.
• Refer to the TL260/TL260GS/TL265/TL265GS/GS2060/GS2065
Installation Manual for more details.
Alternate Comm Config
SMS Trouble
This condition is created when the GPRS/
Ethernet module detects an SMS Connect 24
Configuration failure trouble.
• Refer to the TL260/TL260GS/TL265/TL265GS/GS2060/GS2065
Installation Manual for more details.
Trouble [1] Service Required Press [1] to determine specific trouble
Low Battery
Main panel battery less than 11.4V +/- 0.1V.
NOTE: This trouble condition will not clear
until the battery voltage is 12.5V
+/- 0.1V.
NOTE: If battery is new allow 24 hrs. to charge.
• Verify voltage measured across AC terminals is 16-18 VAC.
• Verify voltage measured across battery terminals is 12.5V +/- 0.1V.
• Replace transformer if required.
• Disconnect then reconnect battery leads.
General System Trouble
The system has detected the presence of a RF
Jam for 20 seconds or communications with
the wireless receiver have failed causing a
hardware fault.
• Check Event Buffer to determine specific trouble.
• If buffer logs RF Jam trouble, check for external 433MHZ signal
sources. To disable RF Jam, enable option [7] in program section
[804] subsection [900].
• If buffer logs “Hardware Fault” - replace panel.
General System Tamper
Cover tamper tripped.
• Verify tamper buttons are installed into backplate and frontplate,
and that the frontplate is fully in place.
• Verify panel is properly secured to wall with the front cover on.
Trouble [2] AC Failure
AC Failure No AC at panel AC input terminals.
• Verify voltage measured across AC terminals is 16-18VAC.
Replace transformer if required.
Trouble [3] Telephone Line Trouble
Telephone Line Trouble Phone line voltage at TIP, RING on main
panel less than 3V
DC.
Measure voltage across TIP and RING on the panel:
• No phone off-hook – 50VDC (approx.).
• Any phone off-hook – 5VDC (approx.).
Wire incoming line directly to TIP and RING.
• If trouble clears, check wiring or the RJ-31x phone jack.
Trouble [4] Failure to Communicate
Failure to Communicate
Panel fails to communicate one or more
events to central station.
Connect a handset to TIP and RING of the control panel. Monitor
for the following conditions:
Continuous dial tone
• Reverse TIP and RING.
Recorded operator message comes on
• Verify correct phone number is programmed.
• Dial the number programmed using a regular telephone to deter-
mine if a [9] must be dialed or if 800 service is blocked.
Panel does not respond to handshakes
• Verify the format programmed is supported by the central station.
Panel transmits data multiple times without receiving a hand-
shake
• Verify account number and reporting codes are correctly pro-
grammed.
Contact ID and Pulse formats
• Program a HEX [A] to transmit a digit [0].
SIA format
• Program a digit [0] to transmit a digit [0].
GSM/Ethernet
• Refer to the TL260GS/TL265GS/GS2060/GS2065 Installation
Manual for troubleshooting actions.
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